We Accept the Following Payment Methods: Cash, Checks, Credit Cards (Visa, MasterCard, Discover, American Express)
Weathercraft® and its employees really appreciate your business. We strive in making quality products at the best possible price helping you keep more of your $$$ where it belongs… in your pocket. Weathercraft® furniture is completely and proudly Made In the USA.
To Order: Please call us toll free at 1-888-682-9224, or locally at (336) 629-3939.
Seasonal Hours: “approximately” March 15 -Sept. 10 (Open: 8:00 AM – 5:00 PM EST – Off Season Hours “approximately” Sept. 10 – March 14 (Open 8:00am – 4:30pm Monday thru Friday. Saturday/Sunday closed. VOICEMAIL: Pease leave your contact information as we do return all calls. Please speak clear, plain, and slowly to ensure we get your correct information.
To keep our costs down passing the savings onto our customers, we do not offer online ordering. Please call to place an order at either of the numbers provided above.
Shipping
We gladly give shipping costs on any products of interest however, look closely as many of our “unfinished natural ” furniture ships free. Call toll free at 1-888-682-9224 or email us at cs@weathercraftfurniture.com
Please provide us the following:
1. Destination city AND zip code
2. Whether shipping to a business or residential home
Customer Satisfaction … Our Top Priority
Warranty:
Adirondack Chairs and Accessories Are Our Specialty… If you are not completely 100% satisfied with your purchase, return it within 30 Days in the original carton-unused condition and we will gladly refund your money – Less original shipping costs and a 12% restock/repacking/ fee.
All Products for “residential use” Carry a (1) One-Year Warranty from The Date Shipped Which Covers Workmanship And Materials Quality. Products not made to Heavy Duty Standards ie: “Commercial Series”, when used in a commercial environment ie: Hotel/Motel, resort, university, ect. will have only a 90 day warranty. Weathercraft will otherwise Repair or Replace Any Product(s) or Part(s) “at Our Discretion” if Found To Be Defective Within The Warranty Period as mentioned above. Vandalism and/or Abuse is not covered under any manufacturers warranty. The customer and/or purchaser is responsible for any return shipping cost back to the manufacturer if necessary to return.
Satisfaction Guaranteed … That’s Our Pledge to you!
Shipping Damage / Reporting:
Our products are thoroughly inspected before finally boxed and shipped leaving our docks well packed and secure. Products are inspected twice by two different people. Although shipping damage is rare, we strongly encourage an immediate inspection of your purchase upon receiving. Shipping companies have time line restrictions usually 12-48 hrs. for damage claims. As the shipper we can initiate a freight claim BUT, we need you to do your part. The customer must first initiate by reporting any shipping damages to FedEx ground at 1-800-463-3339. They will arrange for a pick-up of the damaged item(s). NEXT call Weathercraft and let us know so we may begin the process of shipping you a replacement.
Risk Free Return Policy:
If You Are Unsatisfied For Any Reason With Your Purchase, You May Return Or Exchange It At Anytime Within 30 Days After Receiving. Return Shipping and “any” associated return Shipping Costs is the sole responsibility of the purchaser. Any item(s) Returned Should Be in it’s New And Unused Condition With All Tags Attached if Applicable. Item(s) Properly Returned Under This Policy Will Be Eligible For A Full Refund –less original shipping costs– By The Payment Method Originally Made, LESS a 15% re-stock fee to cover … original processing, return inspection, re-packaging, and new carton costs.
Cancellations:
Typically we do not process a customers credit card payment information until 2-4 days prior to shipping. If an order is cancelled BEFORE the credit card is processed there is absolutely no charges… it’s just cancelled. However, if cancellation is requested AFTER a credit card is processed for payment, there is a 2.95% of the purchase amount processing charge which are cost born to us by the bank to process.